Shipping and Delivery
- What does delivery cost?
Standard delivery costs $5.95 per order, to anywhere in Australia, no matter how much you buy. There's also an Express Post option for $9.95 - How long does it take?
We aim to post your order within two business days. Shipping is via Australia Post, and there's an Express Post Option.
Product Quality
- Are your products, like, good quality?
Of course š Lonely Goat selects superior materials and uses commercial grade screen-printing and embroidery processes. Our products are designed and made with pride and passion, and go through several quality checks in our local production facilities to ensure you will be pleased with your purchase. - What if there's a problem?
We doubt you'll have one, but if you do, we want to know. PleaseĀ Contact UsĀ as your satisfaction is important to us. - Are there any special care instructions?
Nothing you wouldn't expect. Like most other garments, it's best to group your colours/fabric types, then wash gently, and line dry your Lonely Goat apparel away from direct sunlight. If ironing, select an appropriate temperature setting and avoid any print and trim/buttons.Ā Please check the care instructions on the garment for specific care instructions. - Will my t-shirt shrink?
Apparel made with organic fibers such as Cotton will generally shrink slightly on the first wash. Don't worry, this is perfectly normal and won't affect long-term durability. As with other premium garments, machine drying is not recommended - instead, line dry your Lonely Goat apparel, away from direct sunlight.
Pick up
- Can I pick up my order?
- Lonely Goat is currently online only - however please Contact Us if you need to discuss your order.
Security
- Is your site secure?
Lonely Goat takes your privacy seriously. We implement industry recognised security protections and will never sell your data. Our site is protected by secure encryption. Further information is in ourĀ terms and conditions.
Refunds and Exchanges
- Can I refund or exchange my item?
Exchanges or refunds for change of mind or wrong sizing are available within 28 days of purchase provided goods are returned in original undamaged condition, but unless it was our mistake you will ordinarily need to pay the postage/delivery costs or drop in. Lonely Goat handles returns and processes refunds in accordance with the Australian Consumer Protection legislationĀ (please refer to our full terms and conditions). Your satisfaction is important to us so if you have any concerns pleaseĀ Contact Us.
Values and ethics
- What is your position on sweatshop labour?
Lonely Goat wants you to feel proud wearing our apparel. Proud of independent Australian design and proud that the workers who made it were paid a fair and proper wage. To that end, our major suppliers (and their suppliers) are required to engage in ethical labour practices including with respect to wages, hours worked and safety. - What is your commitment to Australian manufacturing?
As an Australian Made Campaign member,Ā Lonely Goat is passionate about local industry. Wherever it is economically viable and possible for us to do so, Lonely Goat uses local materials and labour in our production processes to bring you superior quality, value for money Australian made apparel that's just that little bit different.
Everything else
- Iād like to ask Lonely Goat a question
Sure! Please choose an option from our Contact Us page.